Account, payments & subscriptions

[CMHJMS]

I signed up for a free trial to the UP channel. When I tried to cancel, my account shows I have no subscription,  but was charged by Roku for the month. How do I cancel my UP subscription?

[andyross]

Did you sign up through Roku, or through UP directly? Did you double-check both the Roku and UP websites?

https://help.upfaithandfamily.com/hc/en-us 

[RokuKariza-D · Accepted solution]

Hi @CMHJMS 

Thanks for posting here in the Community!

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.

All the best,
Kariza