Account, payments & subscriptions

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Drainsworth
Level 7

How does one directly contact ROKU customer service regarding account and payment questions

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I am trying to find out what services are currently billed to my ROKU account as I am seeing charges for unnamed services 

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RokuMary-F
Roku Employee
Roku Employee

Re: How does one directly contact ROKU customer service regarding account and payment questions

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Hi @Drainsworth @sunbuni2,

Thanks for posting in the Roku Community!

For further assistance with 'Account, Payments & Subscription' related issues, please reach out to our Support team directly here. They will be able to further assist you.

Please let us know if there's anything else we can help you with.


Best regards,
Mary

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sunbuni2
Level 7

Re: How does one directly contact ROKU customer service regarding account and payment questions

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I've been attempting to do The Same for last 30 minutes and GETTING NOWHERE! It is Beyond aggravating! I've searched all over for a number or email. Please reach out to me if you ever find anything! [personal information removed]

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RokuMary-F
Roku Employee
Roku Employee

Re: How does one directly contact ROKU customer service regarding account and payment questions

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Hi @Drainsworth @sunbuni2,

Thanks for posting in the Roku Community!

For further assistance with 'Account, Payments & Subscription' related issues, please reach out to our Support team directly here. They will be able to further assist you.

Please let us know if there's anything else we can help you with.


Best regards,
Mary

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HDMIGuy
Level 14

Re: How does one directly contact ROKU customer service regarding account and payment questions

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@Drainsworth Have you logged into your Roku account on a computer or phone and checked your subscriptions.  If not I suggest you try that

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HDMIGuy
Level 14

Re: How does one directly contact ROKU customer service regarding account and payment questions

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@sunbuni2 816-272-8106

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sunbuni2
Level 7

Re: How does one directly contact ROKU customer service regarding account and payment questions

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THANK YOU!!!!

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