Account, payments & subscriptions

[Loveyou6]

I'm not using the Roku app I would like a refund my

[RokuERey]

Hi @Loveyou6,

Greetings from the Roku Community!

We recommend first taking a closer look at your account here at my.roku.com and see if you can see some charges. Or get help from our Account and Billing team for further assistance. You can contact them directly here at ContactUs and select Account, payments & subscriptions.

Regards,

Rey

[HDMIGuy]

@Loveyou6 There is no charge for the Roku app/channel so I don't know what you want refunded.  

[Ester1]

I didn’t ask for roku and now I am charged for it.

[Ester1]

I did not subscribe to roku

[Ester1]

I do not want roku

[Ester1]

I will ask the credit card to delete charges from my account

[mschrisa]

As far as I can figure out, after hours of trying a many number of times, THERE IS NO CUSTOMER SERVICE!!!!!!! Why don't you just post that and stop wasting peoples time and leaving everyone frustrated and angry. Just post we have take no responsibility for your errors and we do not make and if we did it would not matter. We don't have any interest in supplying any form of customer service, but please feel free to visit our website and leave us a message, we truly enjoy reading your posts. Christina Atwell I only the the FCC will help.

[HDMIGuy]

@mschrisa First of all I am not a Roku employee just a user like you.  I just checked and had no problem getting support by logging into my account and checking support options.  Try calling 816-272-8106 for help with an account problem.  I just called and got right through.