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Daneshathomas
Newbie
‎09-07-2023 03:40 AM

Getting charged every month and don’t know what it is for .

I’m not okay that I’m getting charge for something I don’t know or watch and it’s not okay 

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3 REPLIES 3
Doodle082889
Newbie
‎09-07-2023 07:51 AM

My bill went up and I wasn’t notified

 
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Doodle082889
Newbie
‎09-07-2023 07:52 AM

Re: My bill went up and I wasn’t notified

Need to speak with a manager 

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RokuERey
Retired Moderator
‎09-07-2023 10:16 AM

Re: Getting charged every month and don’t know what it is for .

Hi @Daneshathomas @Doodle082889 

Greetings from the Roku community!

We appreciate you reaching out, and in this case, we would recommend taking a closer look at your account at my.roku.com and selecting "Manage subscription" to see if you're able to see those charges. If you still need a hand, we'll have our account and billing team handle this by contacting them directly through our Account-Billing Support page. Choose the options for "Account, payments, and subscriptions," and they are the best ones to help you out with that matter.

Simply let the Community know if there is anything else you wish to bring up.

Thanks,

Rey

ERey.
Roku Community Moderator
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