Account, payments & subscriptions

[kayceeinSC]

I just bought a roku TV and I love it, but I was supposed to get a free 27 day trial of Max with it and it was supposed to be offered during setup, but it wasn't.  I want to get it, but I can't get a real person at Roku to talk to.  I did chat with Max, but they said I needed to talk to Roku.  So far, Roku customer support sucks, I'm sorry to say.  They need to at least have people on the chat. 😞  Anyone know how I can talk to a live person?

[RokuERey · Accepted solution]

Hi @kayceeinSC,

Thanks for getting in touch and welcome to the Roku Community!

We see that you're trying to get the free 27-day trial of MAX. To better assist you with this, our team from Account and Billing can be of assistance.

Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.
We hope it helps!

Thanks,
Rey

[Lquinlin]

LOL I actually had the subscription that was supposed to be free and so I did all the things and it charged me anyway so yeah I'm pretty pissed about it

[jlhamp24]

I too did not see any offer when I activated my new device/account. There is no help by going to the Roku support page on Accounts, Payments, and Billing. It is all an endless loop that eventually comes back to the exact same information which says that during device activation you will see the offer for 27 days of Max and then to click on the offer. I have clicked on just about every live link and website that I am directed to… hopeless. When I try calling the support phone number, the call gets disconnected because that line is only for support regarding other issues. 
Is there some way to get around this? 

[RokuERey]

Hi @Lquinlin @jlhamp24,

Greetings from the Roku Community!

We are grateful that you contacted us regarding this subscription problem. We advise you to review some details regarding the promotion in more detail.

Kindly visit our page at this link: Enjoy 4 weeks* of Max-Roku

Tell us what you discover and if you require any additional clarity.

Thanks,
Rey