@Neo10 wrote:
My first refund was because I was double-charged by Roku. This time I signed up for a FREE 7-day trial and was instantly charged for the entire amount. Both of these being the fault of Roku, I requested a refund They refused. I reported Roku to my financial institution as a SCAM. They are investigating them. Hopefully, this will shake them up.
Hi @Neo10,
Once you sign up for a subscription, in many cases, you'll no longer qualify to preview the channel on a "free trial," and upon review, that's what happened here. Our team refunded the first subscription to the same channel partner last month and is unable to offer additional refunds. We apologize for the inconvenience and we hope that the first refund demonstrates our care to our customers.
To prevent unauthorized access from subscriptions being purchased in the channel store, go ahead and add a PIN to your account. Instructions for adding a PIN can be found here.
We're going to go ahead and lock this thread, but shoot me a PM if you'd like to discuss further and I'll try and help.
Happy Streaming!
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