Account, payments & subscriptions

[Markmorris1954]

I signed up for a free one month subscription to the DogTV channel through ROKU.  I cancelled the channel after a couple of weeks, well before my one month trial period ran out,  I was still charged for one month, even though I have verified that ROKU shows the subscription as being cancelled.  When I go through the pages on the ROKU website to try and resolve it, I find no way to do that.  When I click on the link that says "contact us"  I get the blue "circle of death" and the page never loads.  How can I connect with a representative to get this resolved?

[Markmorris1954]

I was able to connect with a rep by using my smart phone.  When I got to the customer service page there was a phone number (816)272-8106 that got me to a menu and then to a live person.  She (I think her name was Wendy) was very helpful and got my issue resolved.  I received a refund for the erroneous charge.

In my opinion, that phone number should be more readily available (listed on their webpage) for folks who need to speak to a live person.