Account, payments & subscriptions

[BobSkiff]

Apparently, I have been Billed possibly incorrectly. Multiple questions. Before I close all accounts, I would appreciate a call.    Thank you, Bob Skiff 

[DBDukes]

@BobSkiff 

If you have a billing issue, just go to the Roku Contact Page an submit a billing issue.

[Joseph-Roku]

Hi @BobSkiff, we noticed you were possibly billed incorrectly and would like to help you figure out what's going on.

We'll be sending you a PM. Please keep an eye on your inbox for us to help further.

[Trinidad1]

Speak about my my payment 2 times

[Trinidad1]

Is someone going call me 

[Cld]

Please call me for a charge that’s unauthorized 

[Joseph-Roku]

Hi @Cld, we noticed your post and we're here to help figure out where this charge is coming from.

We'll be sending you a PM, so please keep an eye on your inbox for us to assist further.

[DBDukes]

@BobSkiff 

You were given instructions on how to go about a billing issue query. It's up to you to do what you should.

It's entirely possible it's a fraud situation, and following those instructions can help determine that. If you choose to not follow them, then you're simply helping any such scammer. They count on people not following the proper process, which helps them get away with it. You can follow the instructions and help yourself, or you can choose to not follow them, and help the thieves. Your call.