Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
astewart
Reel Rookie
‎03-12-2023 02:33 PM

Charged full price and not discounted price?

I ordered a 2 pack of roku cameras from the home page on mu rpku streambar that were on sale for 40$. They charged my card $52 today (full price). Just try to contact them thought their website - go to the page for problems with payments and it just freezes with a "Loading.." message when you click support. I guess I'll just cancel through the credit card company.

0 Kudos
Reply
1 REPLY 1
RokuDanny-R
Retired Moderator
‎03-13-2023 10:22 AM

Re: Charged full price and not discounted price?

Hi @astewart 

Thanks for posting in the Roku Community regarding the issue you experiencing regarding your order.

Please be aware that I have passed along your concerns to the appropriate Roku team to assist you further.

If you need further assistance in the future, please don't hesitate to post again in the Roku Community.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
Reply