Account, payments & subscriptions

[Mack83]

We purchased a Roku TV at a church yard sale. We have been using it for a couple of years as is, but recently tried to add an app and I couldn't because I didn't know the pin. When looking how to set our pin up I noticed the TV was still logged into someone else's account with their credit card saved. Is there anyway to change the account info and pin on the TV without losing all our apps and passwords? 

[RokuReynan-L · Accepted solution]

Hi, @Mack83.

Welcome and thank you for posting here in the Roku Community!

We'd be happy to assist you in updating the account information on your Roku streaming device.

Here are the steps on how you can update the account information:

1. Sign in to the email address associated with your streaming device on my.roku.com
2. Go to Account Info
3. Enter a new password or email and confirm the new password or email (you'll need to enter your current password as well)
4. Select 'Save changes'

If you don't have access to the email address on your Roku streaming device, you can only update the account information by performing a Factory Reset.

For more information, you may visit this support  article on how to change your password or email for your Roku account

We hope you'll find this information helpful. Let us know if you still have any questions.

Regards,
Reynan

[andyross]

I sure hope you were not subscribing through Roku for anything. That person would be very angry about these unknown charges.

The only way to change an account is a factory reset. Plus, you will need to set up your own Roku account. That means starting from scratch. Take some pictures of your Roku screen so you remember what apps you have and their layout. You will have to re-login to them.