Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.

@bhaverf1, do you now or have you ever had multiple Roku devices? Is it possible that you have multiple Roku accounts? If you have multiple Roku devices, check the email address displayed under Settings->System->About to ensure they're all linked to the same Roku account.

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I am not a Roku employee.

Roku Community <community.roku.com> does NOT show anything under :

Roku Community
My settings : Subscriptions & Notifications - My Subscriptions"
when logged in.

It's only when I log into https://my.roku.com/account , that I see the subscriptions & renewal dates.
Maybe this was already covered (sorry if so...)

The problem is that my Roku account DOES NOT SHOW ANY SUBSCRIPTIONS, like it says in the Subject line above. So there is nothing to cancel. Yet I am still being charged for Peacock. So going to Manage your subscriptions doesn't help. There is nothing under Active subscriptions. And contacting Billing doesn't help. They tell you the same thing.