Account, payments & subscriptions

[Anderwalk]

My account shows at Premium. System will not allow me to cancel or charge to free Service. The system shows at no Subscriptions. How can I cancel my access to Premium for Peacock before I'm charged when its due?

[Ello2022]

Are you subscribed through Roku or through Peacock?

[Anderwalk]

Roku

[Ello2022]

So log into your Roku account look under subscriptions and cancel it

[Hector-Roku]

Hi @Anderwalk, thank you for letting @Ello2022 and us know you're subscribed through Roku. In this case, we will be reaching out to you directly here on the Roku community to look further into your Peacock subscription. Please keep an eye out in your inbox for us to further assist!

[Anderwalk]

It doesn't allow me to update to change to free.

[DBDukes]

@Anderwalk 

Just cancel. It's then the free tier.

[Ello2022]

@Anderwalk  Peacock is FREE to everyone. But certain shows and movies require a premium subscription. When you cancel your premiums subscription  it will automatically default to the free version. It’s that easy 

[Anderwalk]

I know its free to everyone. I need help canceling my premium account. The system will NOT all me to cancel or change. Please advise.

[Barbsittner]

I’m subscribed and being charged through roku