Account, payments & subscriptions

[Goldenrhino]

I had a subscription to NFHS Network through Roku.  The subscription doesn't show up on my Roku account, so I'm not able to cancel it, yet it still keeps charging me every month.  I've tried countless times to get help with NFHS, & they just tell me it's a 3rd party subscription, & I have to cancel through Roku.  It doesn't show up in any of the normal places that you should normally be able to cancel a subscription.  i.e. hitting "*" on the NFHS app or the Roku channel app.  Any suggestions on how I can get this cancelled?

Note: I also have a HULU subscription, & it shows up under my subscriptions like it's supposed to.  But NFHS is like a ghost. 

[renojim]

Is it possible that you have more than one Roku account?  If you have multiple Roku devices check the email address that's displayed on each one under Settings->System->About.

[Goldenrhino]

Thank you for the suggestion.   It sounded promising, but unfortunately all our TV's have the same email for the Roku accounts.  😕

Does anybody know of a Roku customer service phone number, where you could actually speak to a live person?

[RokuJohnB]

Hi @Goldenrhino,

Thanks for keeping us posted!

We understand you are contacting us because you want to cancel the subscription. To be better assisted with your billing inquiries, you can contact our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, please click on this link here.

Please let us know if there is anything else we can do to help you.

All the best,

John

[airmech57]

The Roku web page is not allowing me to cancel a subscription. I have followed the procedure to manage the Britbox subscription. The "turn off auto-renew" button is not "active" and therefore not allowing me to change auto renew to Do Not Renew. Very frustrating .

I have used every resource provided by Roku web site

[RokuJanadeeK · Accepted solution]

Hi @airmech57,

A warm welcome here at the Roku Community!

Thanks for reaching out to us here regarding this matter.
It will be more effective if you directly contact our account-billing team, as they are the best ones who can further assist you with this. Visit our Account and Billing Support page and choose the "Account, payments, and subscriptions" category. There should be an option where you can talk to one of our live representatives.

If you need further clarification and assistance, let us know.

Regards,
Janadee