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Jack1989
Newbie

Can I be refunded for annual Disney Plus subscription through Roku?

I just upgraded my Verizon phone and Disney Plus is included. How do I get a refund for my year subscription that paid for thru Roku?

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4 REPLIES 4
makaiguy
Community Streaming Expert

Re: Can I be refunded for annual Disney Plus subscription through Roku?

Every streaming subscription with which I have ever seen, either through a third party like Roku or directly with the channel, is nonrefundable. You are pre-paying for a specified subscription period and it auto renews when that period runs out. When you cancel the subscription it prevents the auto-renewal but the subscription stays in force until the balance of the pre-paid period expires. These conditions are explained on screen and must be accepted when subscribing (you know, all that stuff none of us bothers to read at the time).

My advice would be to enjoy your current prepaid year, cancel your subscription before it runs out to keep it from auto-renewing, then sign up for your free subscription through Verizon when the subscription through Roku goes dead.

Roku Community Streaming Expert
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
RokuMary-F
Community Moderator
Community Moderator

Re: Can I be refunded for annual Disney Plus subscription through Roku?

Hi @Jack1989,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

Thanks,
Mary

Mary F.
Roku Community Moderator
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ButlerP
Newbie

Re: Can I be refunded for annual Disney Plus subscription through Roku?

Yes, if this is your FIRST "one-time" change for the subscription, you can get a REFUND

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HDMIGuy
Roku Guru

Re: Can I be refunded for annual Disney Plus subscription through Roku?

@ButlerP Not sure if that applies when subscription is not through Disney.

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