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ArtMc
Newbie

Bought new Streaming Stick, not getting trial for Paramount+

I agree with "worst customer support". I bought a streaming stick on 06/07/2023. I'm supposed to get 3 months of Paramount+ for free. I got an email and a link to click but there is no 3 months free option.

Then after looking and looking around the website I got somewhere in my account telling me I've made no purchase for six months.

So I'm just out of luck ?

Why is there no email or phone number ? We're sent to FAQs and Community, and users ?

This is just wrong. This is my second ROKU device. You don't treat your customers right.

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1 REPLY 1
RokuERey
Community Moderator
Community Moderator

Re: Roku has some of the worst customer support I’ve ever seen.

Hi @ArtMc,

Welcome to the Roku Community!

We understand, and we really do apologize for the inconvenience this has caused.

If you have questions about the promotional offer, it would be better to get help from our Account and billing team about this. You can find them here, and select Account, Payments, and Subscriptions.

Let us know if there's anything else that we can further look into.

Regards,

Rey

 

ERey.
Roku Community Moderator
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