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chvazquez
Newbie
‎06-06-2023 05:00 PM

Being charged for Warner Media/MAX

I am trying to cancel my Max subscription however it says I am being billed through ROKU. When I go to my ROKU account, there is no subscription for HBO Max to cancel, but I am being billed monthly. I know I am logged into my only account so why is it not showing under my subscriptions? I have been trying to cancel this for months. MAX said they can not help me, that is is a ROKU issue. Please advise?!

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renojim
Community Streaming Expert
‎06-06-2023 10:43 PM

Re: Being charged for Warner Media/MAX

If you highlight the channel on your Home Screen and press * is "Manage subscription" one of the options presented?

When you log in at https://my.roku.com make sure you're logging in with the same email that's displayed under Settings->System->About on your Roku device.

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