Account, payments & subscriptions

[Heatherroos82]

I’m being charged for something I did not purchase and how did you manage to charge my bank account with an expired card from 2023??? Please remove the charges from my card.

[RokuArjiemar · Accepted solution]

Hello! @Heatherroos82,

Thank you for posting in the Roku Community!

We appreciate you contacting us regarding your charge. We are happy to help.

If you find charges you don't recognize on your Roku account or payment method, try the following before contacting Roku Customer Support.

• Confirm that your subscription is managed through Roku and not through another provider (such as Hulu, Disney+, Netflix, and Sling).
• Check how the charges appear on your billing statement. All transactions from Roku will appear on your billing statement as "Roku," "Roku for <app/provider>," or "The Roku Channel."
• Some streaming subscriptions, like Hulu, Disney+, Netflix, and Sling, are managed directly by the service providers, not Roku. If you have billing questions, you should contact the service provider directly. The support websites for these providers are on our list of channel providers.
• Reviewing your purchase history to determine the charge is a good idea if you don't recognize a subscription.
• If you can't find the charge in your purchase history, it's possible that you have multiple Roku accounts and made the purchase or signed up for the subscription through a different account.

If you still don't recognize the charge and want to dispute it, contact customer support. If the charge isn't from Roku, contact your bank or credit card company.

For more detailed information, please see What to do if you don't recognize a charge on your Roku account.

Thanks,
Arjiemar