Account, payments & subscriptions

[451Joy]

A "Roku Channel" subscription charge showed up on my bank account today and I have not purchased a subscription at any time, and I've had Roku for approximately 3 years.  I even went back to my bank statements for this time last year and there was no charge for $59.99.  I did locate an invoice in my email stating that Hallmark Movies Now Annual Plan had been purchased.  However, I have not made a purchase of any subscription, no matter the title.  I need this removed from my account and I will be reporting it as fraud.  Any other suggestions to correct this issue?

[renojim · Accepted solution]

Contact billing/account support at https;//support.roku.com/contactus, but they won't be able to help you if someone is committing fraud using Roku's name.