Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Cos69
Newbie
‎07-25-2023 08:16 AM

Authorization payment from accounts

Ya I didn't actually authorize a payment an to actually reach a customer support sucks cause can't reach anyone 

0 Kudos
1 REPLY 1
HDMIGuy
Roku Guru
‎07-25-2023 08:49 AM

Re: Authorization payment from accounts

@Cos69 We need more detail to help you but start by logging into your Roku account on a computer or phone and checking your subscriptions.  While logged into your Roku account go to pin preferences and set a pin to make purchases.  Without a pin to make purchases anyone using one of your Roku devices can make a purchase.  If you find a subscription you do not want cancel the subscription while logged into your Roku account.

0 Kudos
Need Assistance?
Manage your subscriptions by logging into your Roku Account.