Hey @jaimietru
Thanks for reaching out here in the Community.
Did you sign up for a free trial directly on your TV screen? If yes, try canceling directly on the television where you signed up. To do this, please follow the steps below:
- Press Home on your Roku remote
- Highlight the channel you want to cancel
- Press Star on your remote to open the options menu
- Select Manage subscription
- To unsubscribe, select Cancel subscription
- To confirm, select Cancel subscription
- Select Done
If still no dice, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.
Have a great day!
All the best,
Kariza
Kariza D.
Roku Forum Moderator