Account, payments & subscriptions

[flaniganjt]

On September 30, 2024, I bought a new Roku. On September 30, 2024, I received an email stating I would get 2 months of Paramount+. When I tried to redeem this offer today, I see only a 7 day free trial. I am unable to navagate the Roku support maze to receive any help. (The offer does not show up under "My Offers" on the Roku home screen.)

Any suggestions?

"This offer is valid in the United States only. Eligible new Paramount+ subscribers who purchase and activate a new Roku streaming player, a new Roku TV or a new Roku Smart Soundbar, between September 30, 2024 through December 1, 2024, no later than 11:59 PM ET, and redeem by December 1, 2024 no later than 11:59 PM ET, will receive a 2-month promotional period of Paramount+ (choice of either Essential or Premium monthly) valued at up to $25.98. Offer requires subscriber account registration and provision of a valid payment method for continued service after the promotional period has ended."

[renojim]

Are you trying to use the Paramount+ app?  If so, try accessing it on the "Roku Channel" app.

https://www.roku.com/deals/paramountplus

[AZ_Jeep]

Did you find a solution? I'm in the same boat and we were looking forward to the 2 months free.

[AZ_Jeep]

I tried the link you provided, it said:

FAQ: (Skipped non-relevant questions)

How do I sign up for this offer?
During activation, you’ll see a 2-month trial offer from Paramount+. Accept the offer and follow the instructions to redeem by 12/1/24.

I was not offered the 2 month trial, it just started regular subscription.

[AZ_Jeep · Accepted solution]

If you haven't figured it out yet -

You have to go on your tv, start Roku or however you get to your Roku 'Home' go to Search Channels, look for Paramount and you'll see both the regular Paramount+ and Paramount+ on Ruko, click on that, you'll get a screen to claim you're 2 months free.

I don't know why it doesn't say that in the email, they make you work for it.

[flaniganjt]

@AZ_Jeep Thank you. Worked for me.