Won't connect to WiFi but other devices do
All devices in our house connect and work with our wifi except our roku. We have 3 rokus, and none of them will connect. Please help!
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Similar problem. Was watching last night and it cut out. Restarted router and roku device. Wi-fi fine on all other devices AND it is finding neighbors' networks but not mine.
Thanks for the posts.
If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet
Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.
You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.
Please keep us updated!
All the best,
KarizaWill 2.4 g/n be compatible?
