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luke4812's avatar
luke4812
Reel Rookie
3 years ago
Solved

Wireless Network troubleshooting Netgear AX1800 router

I'm having issues connecting to my wifi. My Roku is a Roku Express (3930, 3931 series)  # I'm using a Netgear AX1800 router. For my phone, I had to change the wifi settings to use the device's MAC ad...
Can't connect to network
tv & player wifi
Wireless
Wireless network compatibility
  • AvsGunnar's avatar
    AvsGunnar
    3 years ago

    luke4812 

    The Roku Express 3930 is only 2.4ghz capable. (It cannot see or use the the 5ghz band).

    Try changing your "Wireless Security" from WPA3 to WPA2-Personal in the AX1800.  Then restart both the Roku device and the router.  If it connects successfully, you can then try using WPA2/WPA3 in the settings and see if still able to connect.

    Roku devices cannot currently connect if a router (like wifi6 AX) is set to WPA3-only.

    ------

    As for the g/n and b/g/n setting under "Wireless Mode" on the 2.4ghz band, this is not a universal issue and pertains mainly to leased cable ISP routers or routers purchased with cable ISP firmware.  Roku devices should be able to connect to routers configured with g/n, but a good troubleshooting step would be to use the default b/g/n setting as mentioned by Anonymous if having issues connecting or remaining connected to a network.

luke4812's avatar
luke4812
Reel Rookie
3 years ago

Anonymous Hi, that is incorrect. My wifi has 2.4 and 5GHZ options, however my Roku is not picking up the 5GHZ one. It is only seeing the 2.4 one

AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
3 years ago

luke4812 

The Roku Express 3930 is only 2.4ghz capable. (It cannot see or use the the 5ghz band).

Try changing your "Wireless Security" from WPA3 to WPA2-Personal in the AX1800.  Then restart both the Roku device and the router.  If it connects successfully, you can then try using WPA2/WPA3 in the settings and see if still able to connect.

Roku devices cannot currently connect if a router (like wifi6 AX) is set to WPA3-only.

------

As for the g/n and b/g/n setting under "Wireless Mode" on the 2.4ghz band, this is not a universal issue and pertains mainly to leased cable ISP routers or routers purchased with cable ISP firmware.  Roku devices should be able to connect to routers configured with g/n, but a good troubleshooting step would be to use the default b/g/n setting as mentioned by Anonymous if having issues connecting or remaining connected to a network.

  • Anonymous's avatar
    Anonymous
    3 years ago

    thanks AvsGunnar  said it better than i could ;-).