My Roku was working fine just two weeks ago. Then suddenly I start getting the "Not connected" message. Since then I have restarted my router then restarted Roku device in order (twice), even tried other HDMI ports on TV in case it was a problem. All my other devices are working fine. I even re-entered the password to connect. I bought Roku in 2019 so it is not that old I hope. The remote works fine so that is not an issue. BTW I get the Error 014.30. It just won't connect. How do I fix it?
padmakunal, the 14.30 error code is known to occur when your ISP (Internet service provider) updates or changes settings in your router without your knowledge. You need to ensure the wireless mode is set to b/g/n and not g/n. You may be able to get them to do it or post your ISP and make and model number of your router and someone here may be able to help.
renojim Thank you for your reply. I called Xfinity who is the ISP and the support guy said my router is older version so they need to replace it with newer version. I will update this reply once I test with the new router and see if it fixes the problem. Appreciate your help.
Hi padmakunal and renojim, I do not have any advice for Pad.... I did not succeed with my Roku express as noted above. I have now set up the alternate brand that Best Buy staff rec when I returned first unit and had no difficulty with set up; it connected to my WiFi, etc.
As you can probably guess I am a newbie to this; so, sorry but no advice for you Pad... good luck.
