Hi, I just bought a Roku Express. I cannot connect to wifi, which is forking fine. The set u for the express freezes at either the select langauge screen or the next one where I start to enter the password and screen freezes after 2 or 8 letters. at that point, or at language screen, roku does not respond to any command from remote. all I have been able to do is unlug power to express, wait, plug in and try again. I get stuck at the same point. 6 or more times now, on 2 different days and wifi works well with other devices.
Hello nearbell
Welcome to the Roku Community!
If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku streaming device to the internet using Wi-Fi or Ethernet
Furthermore, please be advised that Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to.
You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.
Please keep us posted and we'll continue assisting you from there.
Regards,
Karla
Hi, thanks but I have already looked at a number of Roku and other help postings, etc. I do not find my situation. I am not getting an error code; I tried to convey that before. The Roku freezes either at the screen of choosing the language or as I try to enter the password for my WiFi. It stays frozen until I unplug power; then I do not get any further on the next try. I have tried pushing the resent opening 2 x. it reset after only a few seconds the first time; I held it for 30 seconds the 2nd time as per recs. it did not fx any differently after I did that. My WiFi modem is dual channel. the Roku starts but gets stuck. So please tell me, what is the issue? I am about ready to return it and try some other streaming device. I have already spent 2 to 3 hours reading online incl Roku info and have gotten nowhere.
Have you tried new batteries in the remote? Don't assume the ones that came with it are any good.
Hi, thanks for the suggestion re batteries, but I have tried 2 brand new ones and it made no difference. My modem / router is supposed to be dual channel. I don't understand all the instructions about how to check the router if it is operating in dual bands, BUT I have checked the site for my provider, Shaw in Canada, and it clearly is supposed to be "dual-band WiFi (2.4GHz and 5GHz)", from their site.
thanks again,
