Forum Discussion

QZ's avatar
QZ
Channel Surfer
2 years ago
Solved

WiFi Hotspot Roku Channel

Hi All I have a Roku Ultra 4640X that was working fine for years on our mobile hotspots on 2 separate phones. A few days ago I noticed when phone 1 the Roku channel, Live TV and  Streaming Channels ...
Mobile hotspot
tv & player wifi
Wireless
  • AvsGunnar's avatar
    AvsGunnar
    2 years ago

    QZ 

    Not an Apple/iOS user anymore, but what I have been reading, 17.4.1 is pretty buggy.  17.5 is supposed to be released in May that is supposed to address some of the bugs in 17.4.1.

    Unfortunately, due to Apple not providing signatures on older versions, not really recommended currently to downgrade to previous versions because the device may actually get stuck back on an older version and not be able to upgrade again. (so, not for the faint of heart to attempt the downgrade).

    Not sure if you are interested but you can try the beta 17.5 if you want. (sign up as beta tester, then from your device should see the beta build as available).  Of course, no guarantees there won't be more bugs in the beta builds. https://beta.apple.com/

    ---

    Other than a possible buggy update, I think I would look under the Mobile Network connections of both phones (hotspots) and see if anything under the "APN" section stands out.  I would also likely try a factory reset of the problem phone and see if that helps with any possible corruption.

QZ's avatar
QZ
Channel Surfer
2 years ago

The only difference in the hotspots of the iphones is one has not had the latest update. One works and one doesn't . I think Roku support should get in touch with Apple support as they are not thinking that way.

RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi QZ,

Thanks for posting in the Roku Community!

We're sorry for any inconvenience this may have caused. We'd be more than happy to look into this further. May we know the mobile device model and version you used that has an issue? Also, have you tried connecting your Roku device to another wireless connection or connecting to your router using an Ethernet or wired network cable?

Please keep us posted on what you find out.

All the best,
Chel

  • QZ's avatar
    QZ
    Channel Surfer
    2 years ago
    Hello,
     
    The device is a iPhone 11 Pro Max
    With the latest update 17.4.1 that has the issue.
     
     
    My other iPhone hotspot works good with Roku but it has not been updated to the latest 17.4.1
     
    Thanks
    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      QZ,

      Thanks for the update!

      We'd like to take a closer into this. To further assist, I sent you a PM.

      Thanks,
      Rey

    • QZ's avatar
      QZ
      Channel Surfer
      2 years ago

      Any further developments on this?

      I hope someone else can add to this…

      • AvsGunnar's avatar
        AvsGunnar
        Community Streaming Expert
        2 years ago

        QZ 

        Not an Apple/iOS user anymore, but what I have been reading, 17.4.1 is pretty buggy.  17.5 is supposed to be released in May that is supposed to address some of the bugs in 17.4.1.

        Unfortunately, due to Apple not providing signatures on older versions, not really recommended currently to downgrade to previous versions because the device may actually get stuck back on an older version and not be able to upgrade again. (so, not for the faint of heart to attempt the downgrade).

        Not sure if you are interested but you can try the beta 17.5 if you want. (sign up as beta tester, then from your device should see the beta build as available).  Of course, no guarantees there won't be more bugs in the beta builds. https://beta.apple.com/

        ---

        Other than a possible buggy update, I think I would look under the Mobile Network connections of both phones (hotspots) and see if anything under the "APN" section stands out.  I would also likely try a factory reset of the problem phone and see if that helps with any possible corruption.