Forum Discussion

greifenkamp's avatar
greifenkamp
Newbie
7 hours ago

WiFi disconnecting after the latest update

Model: 55R4A5R
Hardware ID: G847X
Software Version: 15.0.4 Build 5526-ET
GC Version: 14.7.16
Issue ID: UT-387-372

Our TV updated to 15.0.4 Built 5526 last night (Sept. 25, around 9pm) and since then has been dropping its WiFi connection. This occurs on any app playing any content, and I've been able to observe it while just sitting in the Settings menu watching the WiFi connection status.

The drop off seems randomly timed, but seems to occur within minutes of opening any streaming app. After dropping the WiFi connection, it will reconnect on its own 2-3 minutes later.

Router has been restarted, TV has been restarted as well as left unplugged for 10 minutes then restarted. Connection quality (when it's connected) is Excellent. Only device in the house affected, and neither the TV nor the router have moved in the ~2 years that we've had the TV.

tv & player support
tv & player wifi

1 Reply

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    6 hours ago

    Welcome, greifenkamp​!

    Looks like the internet has been disconnecting on your Roku TV since the latest update. 

    Thanks for the info you provided. We'll forward this over to the team for further investigation. 

    Stay tuned on this thread, as we may request additional info from you!

    Roku Community Team