Wi-Fi hardware missing
So…I’ve seen these messages here, and not it’s happening to me! I have contacted Philips, I have contacted Roku, both say the other should fix it. i have done the factory reset (several times) I h...
Forum Discussion
I bought the tv in November so haven’t even had it a year. It did work for a while, worked great!
I did begin with Philips, and they said it’s a common thing and that Roku would have to fix it. I was told this on chat and on a phone call.
Thanks for the update, GrauntyBoo!
To help us dig into this further, can you please share the following info below?
- Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
- Tracker ID (Press Home five times, then press Back button five times when the issue occurs)
Hoping to get some help with the details!
Roku Community Team
