Forum Discussion

WillowSpirit's avatar
WillowSpirit
Newbie
4 years ago

Why is Roku, whos worth 40 billion USD still doing nothing2 fix their defective remotes after years?

Ive seen complaints about these defective remotes going as far back as 2018! Countless thousands of complaints about these god awful products, for YEARS and theyre still selling defective remotes? Th...
remotes
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

arjaysmithjr

Thanks for the post.

Can you please specify the issue you are experiencing?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

VAR's avatar
VAR
Roku Guru
4 years ago

Danny 

Other than many us losing the volume control as well as on and off function and for some our TVs are no longer recognized it  seems there’s more issues with Roku remotes.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    VAR

    Thanks for the post.

    Customers have reported that they are able to resolve the issue of pairing their remote to their TV by connecting to an alternate wireless network, such as a mobile hotspot, in order to find their TV brand. Have you already tried this?

    Please keep us posted what you find out.


    Thanks,
    Danny

    • VAR's avatar
      VAR
      Roku Guru
      4 years ago

      Doesn’t work when your TV is no longer recognized 

      I even tried a new stick that I purchased directly from Roku and my Vizio tv not recognized and returned it within 30 days