I see a lot of responses seem to dispute the issue; I understand both sides based on my experience:
- I have 4 "Rokus"; 2 TV's and 2 devices
- One of those devices is a Streaming Stick+. The remote for IT (only) has been an absolute nightmare. I'm on my 2nd remote for Stick+ and while this one goes through batteries slower than the first, it's still dramatically faster than the other three.
However, IT (only) constantly has a problem where it disconnects from the device. It can still operate the (Panasonic) tv functions, but I need to do the whole "remove batteries, unplug Roku, replug Roku, reinstall batteries" thing on nearly a daily basis - sometimes, more than once a day.
Yes, I do have the app on my phone which I use as fallback, but it's ONLY ever this Stick+ remote with the issue.
Dealing with Roku support was a NIGHTMARE in getting the first remote replaced (inc it being shipped to the wrong address then insisting I had received it).
It was such a hassle that I am just making due with this replacement remote since it at least eats batteries at a slower pace than the first.
Based on this, I am no longer recommending Roku.
For a variety of reasons, I get asked my opinion a lot on this, but as much as I believe Roku functionality is substantially better than the competition, this issue with the Stick+ remote(s) along with the subsequent bad customer service experience have just been too much.
Roku has so much going for it; this has been SUCH a disappointment.
