I don’t think it’s the remotes because I paired the remote on my other TVs and it worked
I think some of the Roku devices were partially fried when they updated the software to 10.0.0
I have 5 devices in 2 locations and only 1 was hit 🤔
I find it interesting how Roku keeps coming out with "new and improved" versions of their equipment but they do not seem to care about customer service or taking care of those who have already been customers. I had originally posted a 5 star review on Amazon and in the past few days went back and edited it with an update regarding the lack of any customer service and changed the review to one star.
If it was an update causing this, that’s even worse- they need to roll it back weeks ago and apologise profusely. I’m a new customer but unless this is fixed pdq I’m going back to the fire stick.
I do not believe it is the update causing issues. It is defective remote controls that they seem to refuse to address. Do not expect much in the way of any results from their non-existent customer service. You might see a reply every week or so or get an email to which you reply only to never receive any response back.
IRT a Firestick, what are your feelings about the overall formatting, interface, etc of the Firestick in comparison to Roku? I am seriousl considering the new Firestick and doing away with Roku altogether. Am interested in hearing from someone who has worked with both. Thanks for any feedback you may provide!
I forgot to add in my previous reply that I find it interesting that Roku only guarantees their remotes for One Year in the USA but TWO years in the UK. Most likely the 2 year warranty was a requirement by the UK government. Too bad Roku does not make the 2 year a standard across their products but that might hit their profit margins a bit too much.
