I'm new to Roku and am so dissapointed with them currently. I was in love after taking a chance on pulling th plug with cable. I thought it was an issue with the batteries at first when I noticed that I was changing the batteries frequently. I thought that I must have been using old batteries. Consequently, I purchaed a pack of new batteries and then proved that it wasn't an isuue with old batteries, it was the remote draining the batteries. I've had all kinds of remotes over the years as many adults have had in their homes and I have never experienced changing out batteries so frequently.
I'm so glad to find out that others are experiencing the same issue-unfortunately, or fortunately, that fact validates my issue. I'm glad that others have not experience this issue-good for them. However, for those of us experiencing the problem, we are not crazy nor imaging the issue-and it's frustrating. It is happening to us and the darn remote is sucking up the life out of batteries at an unbelievable rate.
I have multiple Roku’s. One has the pairing which started out being an occasional issue but now occurs every day. I have another that has started to occasionally have the issue. There are numerous posts about this issue on the web and I would agree that Roku doesn’t seem to care which speaks volumes about their corporate culture.
I will be switching these devices out to Apple TV which although pricey work flawlessly and have much better performance.
New to Roku! A family member and I are also experiencing the same problem. Their plain Roku remote works fine, but both of our voice command remotes drain about every three weeks. I have viewed multiple complaints about the issue, but haven't seen any real answers. Maybe I can ask Roku to just give me a plain remote? I am old fashioned anyway. My biggest problem with Roku is that there are mostly no trailers for the movies or shows. I know it's probably impossible, but I seriously hate starting a show blind. I guess Netflix spoiled me; as soon as you slide over to the next show, a preview automatically plays.
Good luck with getting anyone within Roku to respond. Mine has totally failed now after 20-30 times resetting and going thru all the motions. I am now using a generic remote that has a control for Roku but it does not have all the functionality.
I bought myself a universal remote at WalMart and use it for my tv which is a Samsung and my Roku Express 4K+. My Roku remote wasn't draining as qucikly as others but it would only last a few weeks before needing new batteries An annoyance I got tired of. I tried a factory reset among other things and finally gave up on it. Maybe it's the voice control? Even though I seldom used that. The universal remote does everything I want so it was worth it
