Forum Discussion

ciaram's avatar
ciaram
Newbie
5 months ago
Solved

Why is my remote not pairing even after going through all the troubleshooting?

remotes
  • RokuTakashi's avatar
    RokuTakashi
    5 months ago

    How to fix your Roku voice remote that is not working

    Hi, ciaram 

    Greetings, and welcome to the Roku Community.

    I appreciate you for reaching out, and I'm here to help you set up your Roku remote.

    Follow the troubleshooting steps below to successfully pair your Roku remote.

    1. Reboot your voice remote - Press and hold the pairing/Home and Back Button for 20 seconds.
    2. Reboot your streaming device - Unplug your Roku device for 15 seconds and replug it afterward.
    3. Replace or recharge the batteries in your voice remote
    4. Re-pair your voice remote to your streaming device - Press and hold the pairing/Home and Back Button for 5 seconds.

    For more detailed steps and guides, you can visit this support article on How to fix your Roku voice remote that is not working

    Hope this works.

    Thanks,
    The Roku Community Team.

4 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    5 months ago

    How to fix your Roku voice remote that is not working

    Hi, ciaram 

    Greetings, and welcome to the Roku Community.

    I appreciate you for reaching out, and I'm here to help you set up your Roku remote.

    Follow the troubleshooting steps below to successfully pair your Roku remote.

    1. Reboot your voice remote - Press and hold the pairing/Home and Back Button for 20 seconds.
    2. Reboot your streaming device - Unplug your Roku device for 15 seconds and replug it afterward.
    3. Replace or recharge the batteries in your voice remote
    4. Re-pair your voice remote to your streaming device - Press and hold the pairing/Home and Back Button for 5 seconds.

    For more detailed steps and guides, you can visit this support article on How to fix your Roku voice remote that is not working

    Hope this works.

    Thanks,
    The Roku Community Team.

    • Jdla_123's avatar
      Jdla_123
      Newbie
      5 months ago

      Hey, 

         I do not have a voice remote, nor am I interested in getting one. I have a very basic remote that I bought off of Amazon. Did I waste $10 on remotes that do not work with your system? None of the trouble-shooting options worked at all. Brand new batteries, put in correctly, NO pairing button, No Microphone holes, holding down back & home buttons does not work, disconnecting/reconnecting Roku streaming device is also a no go. So what's next? The trash can for my stupidly new Amazon Roku remotes that will not connect to my streaming device? I'd complain to Amazon, but they only sell this stuff, and it has Your Name on the product! 

          The ball is in your court!

      • renojim's avatar
        renojim
        Community Streaming Expert
        5 months ago

        Jdla_123, what's the model number of your Roku device and do you have a link to the remote you bought?  If you have a stick that plugs into the TV without the need for an HDMI cable, it won't work with anything but a voice remote.