Forum Discussion

Monikac's avatar
Monikac
Newbie
2 years ago

Why does the OK button stop working? I'm on my 2nd Roku system and has done it again.

I've reset, replaced batteries, repaired, re this re that!!  Ok button only thing not working.  I have voice remote.  Is this a thing Roku???

remotes
  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi Monikac,

    Thanks for reaching out to us.

    Just to confirm, was your remote replaced the first time the issue occurred? Also, did the same issue happen even with your new remote? Lastly, could you provide us with the device ID of the device that this remote pairs with?

    Please keep us updated.

    Regards,
    Janadee