Forum Discussion

DisastifiedAL's avatar
DisastifiedAL
Roku Guru
2 years ago

Why am I required to stay connected to hide home screen settings?

I was having issues removing "Categories" and "Browse" with the food tiles, Couldn't hide them even though the settings shown as "✓ HIDE" and figured out it would only hide when I was currently WiFi/...
Display settings
General Question
tv & player features
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi DisastifiedAL,

Thank you for posting here in the Roku Community!
We will be more than happy to answer your inquiry. Please be advised that some TVs powered by Roku OS require an internet connection to complete setup. This will allow the latest software updates to be delivered to your TV to provide you with the best smart TV experience by ensuring you have the latest features, programming, and fixes.

If you need anything else, please keep us posted.

Kind regards,

John

  • DisastifiedAL's avatar
    DisastifiedAL
    Roku Guru
    2 years ago

    I'm not talking about setup, Why am I required to stay connected to "hide" home screen settings?
    If i am connected, "Browse" and "categories" are hidden, But if I disconnect the network, They reappear. When I bought this TV it was not like that, This was created by the most recent update. 12.5.0 build 4176-30 or perhaps prior update and rolled into the latest. 

    I would appreciate Roku being forthwith and showing transparency and honesty. Thank You

    This is not solved, Please don't mark so.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, DisastifiedAL 

      Thanks for keeping us posted.

      May we know if this issue only occurs with the hidden "Browse and "Categories" sections, and are other settings affected? Also, have you tried performing a system restart to see if you're able to see any improvements?

      Please keep us posted.

      All the best,
      Kash

      • DisastifiedAL's avatar
        DisastifiedAL
        Roku Guru
        2 years ago

        only the new "Browse and Categories" section. If I disconnect my network it shows, if connect it hides as set in settings. I have nothing on home screen but new input button that then lets you choose your TV input "going from one click to two" with last update and Antenna/live tv button, I removed all apps. so nothing to interfere with those buttons but themselves. I had my roku unconnected over past when the Roku and Youtube TV got in a contract battle and put consumers in the middle of it.  I was forced to update when I connected other day and it added that unneeded nor wanted junk. All about revenue and ads I know.