Forum Discussion

Kingdom's avatar
Kingdom
Newbie
2 years ago
Solved

White light on no signal not working

Hey so I have a similar problem where my Roku has the white light on but it shows no signal Model:3960x Sn: sokd337pp1wd
TV & Player Setup
  • RokuERey's avatar
    RokuERey
    2 years ago

    Hi Kingdom,

    Welcome to the Roku Community!

    We appreciate you for reaching out about this issue with your Roku device. We're here to help.

    If you haven't done any troubleshooting here's what you can do.

    • Try the different HDMI ports available on the TV.
    • If you're powering this device directly to the TV, we would recommend powering it directly to a wall outlet and seeing if that makes a difference.

    If the problem persists, we would suggest factory resetting the device. You can refer to our support page here to proceed: How to system restart or factory reset your Roku streaming device.

    Let us know how things turn out.

    Regards,
    Rey

jontalk's avatar
jontalk
Roku Guru
11 months ago

KingdomWhen you say no signal, are you referring to the WiFi connection? If so, its possible that channel congestion is the problem. A good way to find out is by installing WiFi Analyzer for Android or something similar for iPhone. Tap the app and it will show you how many others are using the same channel, then log into the router and switch to one that's less congested. WiFi Analyzer has a feature that gives each channel number a rating in stars, so pick the one with the most. Depending upon your home environment, the 2.4 gHz band is stronger than the 5 gHz where walls are concerned..If you switch to it, choose channels 1, 6 or 11.. With 5gHz band choose the one with least congestion