Forum Discussion

Msbanfield's avatar
Msbanfield
Newbie
2 years ago
Solved

What happened to the home and search buttons on the mobile app?

  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi Samlynnew,

    Welcome, and thanks for posting to the Roku Community!

    Thanks for letting us know about your trouble with the home and search buttons on the Roku mobile app.

    Have you tried to uninstall the app, refresh your phone, and reinstall the app again to see if you are still experiencing the same issue?

    Furthermore, we recommend restarting your Roku device by navigating to Settings > System > Power > System Restart. (If you do not see a Power submenu, skip to the next step).

    Please keep us posted on what you find out, and we'll continue assisting you from there.

    All the best,
    Chel

4 Replies

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Msbanfield,

    Welcome to the Roku Community!

    We understand you have concerns about the home and search buttons on the Roku mobile app. Could you provide us with more details to better understand your concerns? What specific steps have you taken to try to resolve the issue?

    Also, have you tried to uninstall the app, reinstall it, and sign back in? If none, we recommend doing so.

    • Samlynnew's avatar
      Samlynnew
      Reel Rookie
      2 years ago

      Mine did the same thing after the last Samsung update my homepage where I could search movies and such has disappeared! I have no logout options either. 

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi Samlynnew,

        Welcome, and thanks for posting to the Roku Community!

        Thanks for letting us know about your trouble with the home and search buttons on the Roku mobile app.

        Have you tried to uninstall the app, refresh your phone, and reinstall the app again to see if you are still experiencing the same issue?

        Furthermore, we recommend restarting your Roku device by navigating to Settings > System > Power > System Restart. (If you do not see a Power submenu, skip to the next step).

        Please keep us posted on what you find out, and we'll continue assisting you from there.

        All the best,
        Chel