Forum Discussion

Katgv's avatar
Katgv
Channel Surfer
15 hours ago

Volume lowering on its own on the Roku Ultra

I have the same issue...watching a movie and suddenly the volume lowers by itself. Getting out of the movie & going back in would fix the issue temporarily..my tv is a Vizio model V4K43M-0804 firmware 86.710.52.1-4. with a vizio soundbar part#10612131041 and the same thing happened with another soundbar a vizio also model #BTM257B .. I actually thought it was the soundbar until it happened again after changing soundbars.. Roku Ultra 4660X software #15.0.  Hope this helps them figure out the problem

roku player
tv & player support

2 Replies

  • HellBound's avatar
    HellBound
    Streaming Star
    3 hours ago

    When watching a movie, click the * button and go to the audio settings. You may see things like leveling or night node. Those features try to prevent TV commercial volumes that are much louder than the movie you were watching or leveling the audio so music and action scenes are not louder than the dialog. Try disabling those features. Check this post for for information: https://support.roku.com/article/226802507

  • RokuSuzyL's avatar
    RokuSuzyL
    Community Moderator
    8 hours ago

    Hi there Katgv​ 

    It seems you’re experiencing an issue with the volume while watching a show, as it decreases on its own.

    Can you tell me if the issue happens with just one show or app, or if you’ve noticed it across different apps and content?

    Looking forward to your reply!

    Roku Community Team