Forum Discussion

TedH17's avatar
TedH17
Reel Rookie
3 years ago

Voice Remote won't pair with Roku Ultra

I've a Roku Ultra with voice remote (standard AA batteries) that has been working well since December 2020. Serial number YJ00LY613281; remote model RCAL4. Yesterday while I was switching streaming ...
remotes
renojim's avatar
renojim
Community Streaming Expert
3 years ago

I don't think it's your remote.  The screen shouldn't go blank once the startup animation ends - you should get your Home Screen whether or not the remote works.  I'd suspect a bad power adapter or a bad Ultra.  If you have another compatible power adapter give it a try.  You might also want to try it on another TV and/or try another HDMI cable.  Otherwise, if it's still under warranty:

Step by step instructions for returns and warranty replacements | Official Roku Support

  • TedH17's avatar
    TedH17
    Reel Rookie
    3 years ago

    Thanks for your quick reply.  If the power adapter is the problem, why would I get the Roku logo?  BTW- does anyone know what the small button on the top of the Ultra unit is for. There's a small + sign on it, otherwise i can't find any info about it - what happens if I press it??

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      3 years ago

      Button on top of the Ulta is the "remote finder" button to cause a misplaced remote to make a sound.

    • renojim's avatar
      renojim
      Community Streaming Expert
      3 years ago
      TedH17 wrote:

      If the power adapter is the problem, why would I get the Roku logo?

      That's one of the signs of a bad power adapter - it never makes it past the bouncing logo.