Forum Discussion

Jadhemama's avatar
Jadhemama
Reel Rookie
2 years ago
Solved

Voice Remote Pro won't charge

I have a voice remote pro that has worked and charged fine up to this point.  I put it on to charge and the green light is blinking. I let it charge overnight and it went from 2% to 4%. I have had th...
remotes
  • RokuTakashi's avatar
    RokuTakashi
    8 months ago

    Hi, 1DayAfterAnothe 

    Thanks for posting here in the Roku Community.

    I appreciate you for sharing your inquiry regarding the charging duration of Roku Voice Remotes.

    How long does the battery last?

    Review the battery estimates below for your specific remote.

    • Roku Voice Remote Pro: From empty, a full charge takes 3 hours and typically lasts 2 months. Using Headphone Mode will drain the battery more quickly.
    • Roku Voice Remote Pro (2nd edition): From empty, a full charge takes 5.5 hours and typically lasts 3 months.

    For more information, you can visit this support article on Getting to know your Roku Voice Remote Pro

    Hope this helps, and let us know if you need further assistance.

    Thanks,
    The Roku Community Team.
Tealsista's avatar
Tealsista
Reel Rookie
2 years ago

I’m so upset, voice remote pro not charging at all (purchased package kit 2 years ago) . I’ve read where others have experienced this same thing with this remote. 
Using the connections received with in package, tried resetting, repairing after resetting (SEVERAL TIMES). Will work when plugged in to charging system. But as one person stated “way too short to use remote when plugged in”

so far 6 hours n STILL battery level remains at 0%.

I have tried to find a CS number or email but having no luck. CAN ANYONE ASSIST ME. 

Thank you

 

nobodynoname's avatar
nobodynoname
Binge Watcher
9 months ago

Tealsista   BTW  if it helps,  this is a response i got from a ROKU moderator  about the charging:

"Roku Voice Remote Pro: From empty, a full charge takes 3 hours and typically lasts 2 months. Using Headphone Mode will drain the battery more quickly. Roku Voice Remote Pro (2nd edition): From empty, a full charge takes 5.5 hours and typically lasts 3 months."

the point is, charging the Roku remote OVERNIGHT, is much too LONG.  you're overcharging the battery.   and you're probably not supposed to charge it EVERY SINGLE DAY( especially if you're not watching too long EVERY DAY), IF you are doing that.  don't know if you are.  i realize you may be busy, but otherwise you may end up buying multiple remotes.