Voice Remote Pro voice commands to control TV not working
My Roku Ultra 2022 with included Voice Remote Pro is brand new, just out of the box. Voice commands to control TV power, mute, and volume does not work even though my TV has HDMI-CEC turned 'ON'. The physical buttons to control TV all work. I've repeated "Set up remote for TV control" in settings several times, but the problem remains.
Troubleshooting I've tried:
- Re-verified my TV HDMI-CEC is turned 'ON'
- Re-pairing remote to streaming device
- Tried every single remote code for my TV brand that was offered in settings, of which the last code prompts the pop-up message, "Unable to set up remote - We couldn't set up your Roku remote to work with you LG TV." I should note that only LG Code 1 works to control my TV with the physical buttons, while none of the other LG codes would even do that. Neither Code 1 nor all the rest of the LG codes works to control my TV using voice commands.
(update) Additional steps taken:
- Checked that remote is well charged
- Unplugged everything from TV and Roku Ultra, then power cycled both, then connected only the Roku Ultra to TV at a different HDMI port.
- Toggled the TV CEC off then on a couple times, leaving it 'ON.'
- Reset the Roku remote (button on the back), then re-paired remote to device and TV.
- Tried all 3 HDMI ports on TV
- Switched TV control from IR to CEC in Platform Secret Screen
Any assistance, shared customer experience or feedback would be much appreciated.
Device Info:
- Roku Voice Remote Pro; Model RC859; Firmware version rtn.4190
- Roku Ultra; Model 4802CA; Serial number X01000L5P322; Device ID S0R32275P322; Software version 11.5.0 build 4312-C2
- LG TV Model 32LK330; CEC enabled (SIMPLINK)
[EDIT: For clarity; to add further troubleshooting steps taken]
