Forum Discussion

anio's avatar
anio
Binge Watcher
3 years ago

Voice Remote Pro voice commands to control TV not working

My Roku Ultra 2022 with included Voice Remote Pro is brand new, just out of the box.  Voice commands to control TV power, mute, and volume does not work even though my TV has HDMI-CEC turned 'ON'.  T...
remotes
davidjazz's avatar
davidjazz
Roku Guru
3 years ago

I don't have an answer, but perhaps we can call in the Roku moderator to help:

 @RokuDanny-R

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago

    anio-

    Roku does not have an unlimited vocabulary.

    This article lists the voice commands supported by Roku.

    • anio's avatar
      anio
      Binge Watcher
      3 years ago

      @makaiguy

      Thank you for the useful article link.

      The voice commands I'm trying to use are TV power, mute, and volume.  When I say, "Power TV off," the Roku interface displays "Powering off..." but TV stays on.  With voice command "Mute," Roku displays the message, "Muting." but volume stays on.  Voice command "Increase volume" gets the Roku reply, "Increasing the volume" but there's no volume change.

      • renojim's avatar
        renojim
        Community Streaming Expert
        3 years ago

        anio, are you sure CEC is being used?  If you cover the remote completely does it still control the TV?  It could be using IR.  As I recall you have to jump through some hoops to get the Roku device to actually use CEC in conjunction with the Voice Remote.