Forum Discussion

bassic's avatar
bassic
Reel Rookie
3 years ago
Solved

Voice remote pro not holding charge

I have been enjoying my Voice Remote Pro (RC538) since I was invited to purchase it via the Early Access Program back in Feb 2021. The remote has worked flawlessly since then, but recently it will no...
I am also having the same problem with my Remote Pro that I purchased in 2021. It has now stop taking a charge and only has a charge of 10% it was 13% but I tried using my earbuds and lost percentage. How can this problem be resolved
remotes
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi bassic,

    We appreciate the follow-up information!

    The Roku remote might be on its way out since it has been in good use for years. It might be a better option to replace the remote, and you can check at this link: Roku Remote and Accessories

    Thanks,
    Kash

RokuTakashi's avatar
RokuTakashi
Community Moderator
3 years ago

Hi bassic,

Thanks for letting us know about your Roku Voice Remote Pro not charging. We certainly want to help you regarding this, and we'll need information. Kindly provide the following details.

  • How long are you charging your Roku remote?
  • Has it reached above 13%?
  • Were you using the cord that came with the Roku remote for charging?
  • When did this issue start to occur?

Once we have the information, we'll be able to assist you further.

All the best,
Kash

bassic's avatar
bassic
Reel Rookie
3 years ago

Hi RokuTakashi - thanks for your reply I addressed all of your questions in my original post, but here is the info once again:

  • How long are you charging your Roku remote?
    • I've left it plugged in for up to 48 hours
  • Has it reached above 13%?
    • Since this issue began it will not charge above 13%, regardless of how long I leave it plugged in.
  • Were you using the cord that came with the Roku remote for charging?
    • I've used the original cord and also attempted charging with 3 other cords and with various outlets around my home. None have resolved the issue.
  • When did this issue start to occur?
    • this began about a week ago.