Forum Discussion

hch753's avatar
hch753
Reel Rookie
4 months ago

Video flickers to black screen randomly every few minutes

I have tried all of the suggestions, and my software is updated, it was doing the thing where it just stopped playing on the half hour and you could change to a different channel and change back to get your show back but apparently the “update” didn’t fix the issue completely because now my video just goes black randomly and comes back after several seconds, multiple times throughout the duration of a single show and it’s extremely annoying and we’re ready to scrap this TV! Help!

4 Replies

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert

    It might be this:

     Under "Settings > System > Advanced system Settings > Advanced display settings" does your Roku have an "Auto-adjust display refresh rate" item?

    If this is enabled, the Roku circuitry sends the signal output at the refresh rate used by the original source material, commonly 24 fps (frames per second), 25 fps, 30 fps, 50 fps, or 60 fps.  Every time the source refresh rate changes, the TV must adjust its display to accommodate the new rate, which on many sets results in a short blackout or other display disruption that some find objectionable.

    This can happen when starting/stopping new programs, when going in/out/between  commercials, wherever the refresh rate of the source material changes.

    If "Auto-adjust display refresh rate" is set OFF, the Roku converts and sends everything at 60 fps so the TV doesn't have to adjust on the fly and you don't get those frame rate transition disruptions.

    The tradeoff here is that, non-60 fps sources may not appear as smooth without a Roku refresh rate adjustment, depending on whether your Roku or your TV does a better job of refresh rate conversion.  You have to decide whether this change is worth it to you.

     

    • hch753's avatar
      hch753
      Reel Rookie

      Thank you for taking the time to offer a response! I will try this but we have had the tv for awhile and this issue just started but I will look into your suggestion. 

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator

    Hey, hch753​.

    Thanks for posting!

    We'd like to know more about the issue you have experienced with Roku. 

    Is this happening on all apps or only to a specific one? Also, did this happen after an update? Lastly, what Roku device model is affected by this problem?

    Please keep us posted!

    Roku Community Team

  • Hi, yes, it is happening even in the settings screen. It happened after it did the latest update and my tv is a TCL Roku 43S303TBAA