Very Slow Roku Ultra Ethernet Speed
I recently purchased two Roku 4K Ultras (4802X). I have both of them connected via ethernet cable to my gigabit network. I stream content from both the internet and a local plex server. The issue I am having is that both of the Rokus will not maintain a throughput higher than about 9-10Mbps on the ethernet cable. I have gone through my network and double checked everything. I cannot get them above 10Mbps for love or money. I have been through every setting in the Roku and nothing addresses it. As a test I plugged an Apple TV I have into the same ethernet cable one of the Rokus was on, and it immediately pulled content well north of 100Mbps. My old Roku 3s (that sadly have gone to the thrift store because I never imagined I would need them again with the new Ultras) never had this issue on the same connections. So, even when pulling modest quality 1080p content from plex, it buffers constantly and then quits unless I downgrade the stream to 8 or even 4 Mbps.
Before someone says "just switch to wifi", that would probably be ok for one of them, but the other is in a location in the house where the wifi signal is less than ideal. Plus, it is a bit frustrating to buy the flagship model of a product and not have what is common current technology (gigabit) included much less be able to use it as it is even designed (100Mbps). I will stay off that rant though.
I have contacted customer support three times and they have been no help and utterly clueless. I have to get pushy and almost rude to convince them that it is NOT a problem with my internet service provider. Their latest solution is to send me another 4K Ultra and hope it works. Sure, great.
I was hoping someone here may have an idea. Thanks for the help (and maybe letting me vent a bit).