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ssjhs's avatar
ssjhs
Newbie
5 years ago

USB Power Cable with Long-range Wireless Receiver

My Roku streaming Stick+ stopped working.  I discovered it was due to the  USB Power Cable with Long-range Wireless Receiver.  This plugs into the stick.  My Samsung tv HDMI inputs all require that the  Stick is plugged into the tv HDMI such that the USB Power Cable with Long-range Wireless Receiver cord is coming out of the top of the Stick (upward), so that it then flops/hangs down via gravity.  I discovered that the cable that connects it to the Stick wore and developed a tear right at the stress point where it flops downward after the connection to the Stick.  I feel this is a defect, and dont think i should have to pay $20 for a replacement.  Ideas?  Fixable?

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  • Angelic9978's avatar
    Angelic9978
    Newbie
    3 years ago

    Two weeks in and same issue, and because of Wifi reciever I can't use a cheap cord

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      3 years ago

      Hi Angelic9978,

      A warm welcome here in the Roku Community!

      As our valued streamer, we want to assist you with your concern. As a start, could you please tell us more about the issue you're experiencing? Additionally, what Roku device are you currently having issues with?

      Your response would be much appreciated.

      All the best,
      Kash

      • Arandle's avatar
        Arandle
        Newbie
        3 years ago

        My Roku has also recently stopped working and I found that the power cable with long range Wi-Fi is broken.  It looks like this a defect of that batch of streaming sticks.

        I am in Canada and can't see anywhere to get a replacement online and am not sure if this is covered under warranty (which it should be).

        SN 265036334468

        MODEL 3810X

        Model on the back of the long range wifi extender cord is WR001

  • kaberbabe's avatar
    kaberbabe
    Newbie
    3 years ago

    This exact thing happened to mine! So now I have a useless streaming Stick when I didn't do  anything to damage it The fact that it forces the Wi-Fi receiver cord to stand straight up, basically define gravity, is the reason that the cord gets worn and cracks, as you can see from all of these other comments! And to charge $20 for a replacement? That's really ridiculous when this obviously happens often. 

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      3 years ago

      Hi kaberbabe,

      We really do apologize for the inconvenience. Could you share with us your device serial number? I will be able to assist you further.

      Please keep us posted!

      Thanks,

      Rey

  • BNicholson's avatar
    BNicholson
    Reel Rookie
    2 years ago

    Hi there, don't hold your breath while waiting for a replacement. I tried getting a replacement for a brand new faulty cable from Roku, and after 3 months of emails back and forth to Roku support, and promises made, they then told me that the item was out of stock and refused any further communication with me. The result is that I have a brand new streaming that has never worked! Won't be using Roku products in the future

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi BNicholson,

      A warm welcome here in the Roku Community!

      We're sorry for the inconvenience that it has caused you. This is not what we aim for. In this case, please purchase it from third-party retailers in the meantime. Once the items are available, we can send them to you as soon as possible.

      If you are already in touch with our Support team, we recommend continuing to work with them as they are best able to assist you moving forward.

      Thanks for understanding.

      All the best,

      Chel

      • BNicholson's avatar
        BNicholson
        Reel Rookie
        2 years ago

        I'm afraid that your response to this issue is typical of what I've had from Roku over the past 6- 9 months. Your response : Go out and purchase another one from a third party supplier. This I have tried and no-one can supply. Your response: we'll send you one when stocks are available.  How come there has been no stock available for 9 months. If Roku was interest in customer support they would have sent me a new one 9 months ago. Your reponse : If a brand new Roku streaming stick is faulty, don't call Roku, go out and buy another one from a third party supplier ???