Hi there, don't hold your breath while waiting for a replacement. I tried getting a replacement for a brand new faulty cable from Roku, and after 3 months of emails back and forth to Roku support, and promises made, they then told me that the item was out of stock and refused any further communication with me. The result is that I have a brand new streaming that has never worked! Won't be using Roku products in the future
Hi BNicholson,
A warm welcome here in the Roku Community!
We're sorry for the inconvenience that it has caused you. This is not what we aim for. In this case, please purchase it from third-party retailers in the meantime. Once the items are available, we can send them to you as soon as possible.
If you are already in touch with our Support team, we recommend continuing to work with them as they are best able to assist you moving forward.
Thanks for understanding.
All the best,
Chel
I'm afraid that your response to this issue is typical of what I've had from Roku over the past 6- 9 months. Your response : Go out and purchase another one from a third party supplier. This I have tried and no-one can supply. Your response: we'll send you one when stocks are available. How come there has been no stock available for 9 months. If Roku was interest in customer support they would have sent me a new one 9 months ago. Your reponse : If a brand new Roku streaming stick is faulty, don't call Roku, go out and buy another one from a third party supplier ???
Hi BNicholson,
We're really sorry for this experience. We'll make sure to prioritize this one.
Kindly check your inbox here at the Roku Community, as we have sent you a message regarding this concern.
We'll appreciate your response from there.
Thank you,
Janadee
