Forum Discussion

ssjhs's avatar
ssjhs
Newbie
5 years ago

USB Power Cable with Long-range Wireless Receiver

My Roku streaming Stick+ stopped working.  I discovered it was due to the  USB Power Cable with Long-range Wireless Receiver.  This plugs into the stick.  My Samsung tv HDMI inputs all require that t...
remotes
USB
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

ssjhs 

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

blanketjones's avatar
blanketjones
Reel Rookie
5 years ago

My Roku Power Stick Plus cable also stopped working.  Won't consistently deliver power to stick no matter what the power source.  Using another mini USB cable delivers power fine, but then no WiFi signal because the antenna is not present.  Just bought this and first time trying Roku, so unhappy.  May have to go back to Fire Stick . . . .

 

My Roku's sn is 22513A484124

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    5 years ago

    Hi blanketjones

    Thanks for bringing this to our attention.

    I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

    All the best,
    Kariza

    • charleyhorse's avatar
      charleyhorse
      Newbie
      5 years ago

      same issue. one month in.  defective usb power cable with long range receiver.  out of stock.  device will not function without it.  JUNK.  terrible customer service tells me to order a new extender cable.  that is not the problem.  send me a replacement part vs charging me for your poor q/c.  

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        5 years ago

        charleyhorse

        Thanks for the post.

        Can you please provide us with the serial number/device ID on your Roku device?

        Once we have that information we will be able to assist you further.


        Thanks,
        Danny