Forum Discussion

ardnas's avatar
ardnas
Streaming Star
5 months ago
Solved

Upgrade Offer Unavailable

I’ve been having issues with my Roku ultra and have decided to upgrade. I saw an offer on my Home Screen today to upgrade to Roku ultra for $59.99. After I enter my pin the screen says Unable to complete request. 
is there anywhere I can go to resolve this?

TV & Player Setup
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    5 months ago

    Hi Community Users!

    Thanks for reporting this issue to us. We've already passed this issue along to the team. 

    Please keep an eye on your inbox. We have sent you a private message, and we'll be able to assist you from there. 

    We are looking forward to seeing you in our inbox!

    Best,
    The Roku Community Team

19 Replies

    • ardnas's avatar
      ardnas
      Streaming Star
      5 months ago

      I tried both of these to no avail. The upgrade link says there are no offers for me at this time. The offers link shows me quite a few streaming packages.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        5 months ago

        Hi, ardnas.

        Thanks for sharing this here on the Roku Community!

        I understand that you're experiencing an issue with the offers to upgrade your Roku. 

        Could you please take a photo of the error message so I can share this with the team and have it investigated?

        I'd be more than happy to assist. 

        Best,
        The Roku Community Team

  • g8p's avatar
    g8p
    Channel Surfer
    18 days ago

    Same issue, they have promised a $20 refund on at least 4 private messages. Can't trust Roku customer service! Have reported to Idaho Consumer Protection and post all over social media. They are liars. They said purchase at the $79.00 and the would refund $20 to make it the advertised $59. Sent them order details and picture of add. Very dishonest company.

  • ardnas's avatar
    ardnas
    Streaming Star
    18 days ago

    I don't know what to tell you. I have always received great customer service from Roku. I just wish there was an option to speak to a human. 

    In this situation I received a private message and when I followed up, everything was resolved. I am still and forever a happy Roku customer, at least 10 years so far!

    #g8p, maybe you should try creating a separate post? You might get fresh eyes on your complaint. I guess I'm surprised you're still so upset after 4 months. It was only a $20 offer. Your mental health is worth so much more than that.