Forum Discussion

RyeBread23's avatar
RyeBread23
Reel Rookie
6 years ago
Solved

Unsupported tv brand?

I have a Roku Streaming Stick+ and I cannot get the power and volume buttons to work on my Element TV. I tried their codes and they will not work and I cannot seem to find how you change your tv brand to see other tv brands. 

remotes
  • Tivoburkee's avatar
    Tivoburkee
    6 years ago

    With new batteries in the remote, and the roku not buried behind the tv, if you have to put in side hdmi input of the tv, or get a hdmi extender to bring the roku out behind the tv just during programming. You get better results.

    When it says the Element tv doesn't work with your roku remote it still gives you choice to try again, do it a couple of times then it will offer you to change brands or it will switch to using the hdmi-cec signal instead of IR. See this thread:

     

     

    https://community.roku.com/t5/Remotes-Accessories/Volume-control/m-p/587572#M9899

     

9 Replies

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  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert
    6 years ago

    Re-pair the remote to roku, then when programming the tv try Seiki tv brand.

    • RyeBread23's avatar
      RyeBread23
      Reel Rookie
      6 years ago

      I tried to re-pair the remote and I went to “Set up remote for TV control” and it still just goes straight to the “can you hear the music?” Screen. It doesn’t bring up other tv brands as it just has my Element TV locked in. Is there no way to see other brands so I can try different codes..????

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        6 years ago
        From what I've read (no personal experience, so take this for what it's worth) .... Keep telling it NO even though you CAN hear the sound. Eventually it will give you the option to select a TV brand.